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Testimonials

Amazing Service , Highly Recomended

18/09/2014: ( Author: Amir from Melbourne )

I have been purchasing Cigars from cigarhut for the past 3 months and I am very happy with the quality of the cigars and the service CigarHut offers is unbeatable,super fast postage,great packaging and great prices. Keep up the good work Naffa

Great customer service and products

24/07/2014: ( Author: James from Melbourne )

Just wanted to say how happy I am with everything I have ordered from CigarHut. Their shipment speed, prices and willingness to put the customer first is unmatched in my experience. No need to shop anywhere else in Aus. Plus the range of products they carry is expanding all the time, it seems almost every day! Highly Recommended.

Thanks

29/05/2014: ( Author: Gary Moss )

It's always good to purchase from a guy whose passions are customer service excellence and exquisite cigars. Thanks again Naffa. Great cigars, advice, and service every time.

Great quality and well kept cigars

11/04/2014: ( Author: Sajid B from Adelaide )

I have now ordered twice from CigarHut and the thing that most impressed me was the quality of the cigars. Everytime I have purchased cigars from tobacconists they were rock hard and dried out. The resulting smoke wasnt very flavoursome and tasted just like a cigarette. Cigar Hut really do maintain their cigars well. My cigars arrived in a seemingly deceptive low quality package, rapped in bubble rap and bound together by what seemed like a ripped sheet of cardboard paper. My concerns were put to rest as soon as I pulled the cigars out of the packaging, as you could tell just by looking at them they had been properly maintained and were not rock hard to the touch. A good sign! All in all, I recommend cigar hut to anyone for providing the best maintained and well kept cigars.

Thank You

10/04/2014: ( Author: Mairead from Lilydale )

I just wanted to say a huge thank you for my beautiful product. With it being a last minute wedding gift for my husband to be, I was a bit skeptical about ordering so close to the wedding date. I placed the order Wednesday morning and received it Thursday morning. Beautifully packaged, perfect product and prompt delivery. I'm very impressed. Thank you!

Satisfied Customer

28/03/2014: ( Author: Amilia&Martin from Melbourne )

I am often skeptical when it comes to purchasing products online. I find that in most cases, the items delivered are not true to the description on the website and may be of poor quality. To my surprise, In this case, I would say it was the total opposite! I am pleased to report that not only did I have the great pleasure of experiencing fast delivery, but also consistency. I find that when I purchase cigars from my local store, their's is often one or more that is either dry or not in the best condition. I had ordered five from this website and am thrilled to see that each and every one of them shared the exact same consistency, appearing and smelling as though each one had been made to perfection. I highly recommend that others order from this store, I most definitely will be! You, like myself, will not be disappointed!

Great Service

16/03/2014: ( Author: Howard from Newcastle )

Great service and very helpful Chat Line. Fast delivery, well packed. Thanks guys. Highly recommended

Impressive Service

07/01/2014: ( Author: Carl from Sydney )

Placed first time order on website Saturday 4/1/14. Phoned office on Monday 6/1/14 to change order. Spoke to extremely polite and helpful lady. Parcel arrived 10am Tuesday 7/1/14, very well packed and all items as ordered in excellent condition. Well done Cigar Hut. Highly recommended.

Great service

19/12/2013: ( Author: Alex from Thirroul )

Thanks for the smokes guys. They arrived quickly and in great condition - I will be recommending you, cheers,Al

Amazing Customer Service

21/11/2013: ( Author: Jaqui from Sydney )

I have had a few experiences with Cigar Hut all of which were great, however this week they have absolutely excelled when I had to make an unusual request. I cannot recommend Cigar Hut highly enough for the effort they go to to to fulfill unusual and difficult requests. The best customer service I have had the pleasure of experiencing in years!

Out of this world

18/11/2013: ( Author: James B from Macquarie Park, NSW )

First order made on Thursday 14th November at 10:48am. It was in my hands at 2:37pm. Simply unbelievable! The best service I have ever encountered. Well done Cigar Hut.

Satisfied Customer

13/09/2013: ( Author: Matthew from Adelaide )

Great customer service, reliable, very fast delivery, quality products. Excellent all round service. Thanks.

Quality product backed by excellent service and the best price.

07/09/2013: ( Author: Wayde from Newcastle )

Put simply, my first purchase came through quickly and in good order. I couldn't believe it, I was half expecting to be scammed it all seemed too easy and too well priced to be true. For my next order I rang and spoke of my desire to try a variety of cigars based on my liking for a rich and smooth smoke. Naffa made a few suggestions and all of them so far have been top notch. I can not recommend them highly enough, you will not be disappointed. Don't know much about cigars ? but would like to find a good smoke ? Then my friend you have come to the right place, no snobbery here, just good, open, honest and friendly help. Made the trip down to Castle Hill the other day and got shown around, no hassles, no fuss, enjoyed a fine smoke an excellent single malt whiskey and the company of a man happy to share his passion and his knowledge. I am one very happy camper. Cheers to you all. Enjoy.

Excellent Service

02/09/2013: ( Author: Brent from Perth )

Used to buy from another online cigar place but switched to Cigar Hut because of pricing and will never look back. Best prices and best service delivered here to Perth WA. Monti's #2 never tasted better, thanks Naffa. Don't ever buy local (WA), way overpriced!!

Simply Outstanding

26/08/2013: ( Author: Dean C from Sorrento )

I've been smoking cigars for seven years and have purchased from every online store in Australia. I've never experienced such professionalism, attention to details and lightning quick order turnaround as I have with Cigar Hut. My first order of a humidor and a few cigars turned up to my office in Perth less than 24 hours after ordering. Simply sensational, given they're in Sydney. The prices are stunning compared to prices here in WA. You've got yourself a life long customer and will make sure all my cigar smoking mates know about you as well.Take a bow cigar Hut.

Top Service!!!

04/07/2013: ( Author: Josh from Sydney )

Super fast delivery!! Extremely good service from the staff. Will be doing regular business with them from now on. Thankyou

Highly recommended.

14/06/2013: ( Author: Gary Moss from Cairns )

A vast range of quality cigars at competitive prices, honest advice and exceptional service. Highly recommended.

Thanks

08/06/2013: ( Author: Shirley from Adelaide )

Thank you for your outstanding, friendly and super fast service.

Great customer service

08/06/2013: ( Author: Daniel from Sydney )

Good morning, I just wanted to write to quickly tell you how happy I am with your customer service. I am a new customer who ordered my first purchase from your website yesterday morning. I couldn't believe it when it arrived at around 4pm the same day! I have never had such great customer service. I look forward to continuing to purchaser from you in the future. Thank you so much ! Have a great weekend. Kind regards,

Awesome Pricing

04/06/2013: ( Author: Winston from Sydney )

Why buy duty free? Cigar Hut is as cheap or better!

Beginner cigar aficionado

29/05/2013: ( Author: Nick L from Ormeau )

Just starting my journey into the world of cigars and has to say i love the service with Cigar Hut. Speedy and always ready to help. Will always order any products from here :) Keep up the great service guys :)

ALWAYS AMAZING

15/05/2013: ( Author: Glen from Adelaide )

After many orders and amazing customer service I can not say enough good things about Cigar Hut or its range of awesome products. Always go above and beyond in customer service, not to mention best range and prices in the country, I would not dream of ever shopping anywhere else :)

Proven wrong

15/05/2013: ( Author: Glenn from Sydney )

I have stalked Cigar Hut for a while and thought the testimonials were too good to be true. On Monday I gave in and was smoking a Paul Stulac Angel by Wednesday. Great prices, great service. Very happy customer.

Condition of Cigars

13/05/2013: ( Author: Ken from Sydney )

I ordered 9 Quintero Nationales and they showed up in excellent condition and almost ready to be enjoyed. The fast delivery is very welcome.

Brilliant Service

09/05/2013: ( Author: Matthew from Adelaide )

Order morning Monday 06.05.13, delivered to my work desk Tuesday 07.05.13 lunchtime. I actually hugged the package. Customer service x 1000. Top notch. Bravo.

Very Satisfied Customer

02/05/2013: ( Author: Ry from Geraldton )

First off the customer service is fantastic, then the shipping is super fast and packaged perfectly, the price was spot on, and any questions I had where met with Honest and knowledgeble answers by someone that is truely passionate about the products they sell. I will definately be shopping here again, thanks again Naffa!!

First time Cigar Hut purchase

26/04/2013: ( Author: Grant from Grenfell )

Super fast delivery, goods arrived in excellent packaging to rural N.S.W. I am a super satisfied customer, I will shop at Cigar again. Highly recommended!!!

The best Cigar Supplier in Australia

24/04/2013: ( Author: FRANZ from Sydney )

Great prices, first class service, and 1st class packaging for postage. Will never use any other supplier. Thanks Naffa for your 5 star service. Not good ... EXCELLENT! Happy Stoking

Superfast

23/04/2013: ( Author: Winston from Sydney )

Ordered @ 9am got my order @ 2:30pm same day!!!

Take a bow !

18/03/2013: ( Author: Rod from Wauchope )

Awesome service, and a free gift thrown in. Take a bow Cigar Hut

Great Service

14/03/2013: ( Author: Samuel J from WA )

Hi Naffa, I just wanted to say thank you for your assistance with my first transaction on Cigarhut. I work for a very large FMCG company in Australia and your Customer Service is one of the best I have come across in the past 5 years. I placed an order late in the afternoon last week after finding that my holiday destination had no decent cigars available. After placing the order, I received my parcel via Platinum Express Post early the following week on the far coast of Western Australia(Coral Bay located 2.5hrs flight north of perth) in perfect condition. Naffa emailed me several times last week confirming that the parcel was on the way to the post office and again with tracking details after it was sent. Cheers, Very Happy 1st time buyer(that will be back again!)

Great service

13/03/2013: ( Author: Scott from Adelaide )

Ordered on Tuesday 12th March at 11 AM, arrived in Adelaide Wednesday 13th March at 9:30 AM.Fantastic turn around time and customer service. Well done....will definitely return

The way businesses should be run!

13/02/2013: ( Author: Ash from Mulgrave )

Thanks for the brilliant customer service. Was happy to take my phone call on a Sunday, I then placed an order that evening and came home to my package by Tuesday night! Great service, quality and price!

Great service/cigars

24/01/2013: ( Author: Tom Dawson from Swan Valley, WA )

Thankyou Cigarhut. Very pleased with the service. Order came within 3-4 business days which is great for the rural area I live in. Well packaged with humidor crystals and cigars look very fresh. Will definitely be using again. Very cheap compared to stores.

Cigars

18/12/2012: ( Author: Jack from Adelaide )

Outstanding service and value!! Wish I had known about the Cigar Hut a long time ago. Ordered some cigars and had them delivered to Adelaide in just over 24 hours. What more could you want? Thanks Naffa and you have a very happy customer

I will not buy anywhere else.

12/12/2012: ( Author: Ben from Melbourne )

I've never dealt with such logical and efficient customer service before. Extremely short turn around time for orders. I sent an Email question regarding an order I had placed and received a phone call within 5 minutes to clarify any issues I had, the cigars arrived the next day. People who don't smoke cigars should take it up, just to have the privilege of dealing with these guy(s). A+

Great service!

21/11/2012: ( Author: Ashley Fine from Melbourne )

I would just like to compliment your company on it's remarkable customer service! I placed this order at about 2.00pm (Melbourne time) on Monday 19th November and when I arrived home from work at 5.00pm on Tuesday 20th November my delivery of cigars was waiting in my letterbox. This is a turn around time of roughly 27 hours......sensational, the delivery fee is worth every cent. Thank you for your service.

Extremely impressed

17/11/2012: ( Author: Paul from Perth )

Discovered this site about three months ago, and have been coming back ever since. Incredible range, very competitive pricing, impeccable care with packaging and excellent delivery. Keep up the great work, guys - will definitely be recommending this business to my cigar-loving friends.

Great site and service

14/11/2012: ( Author: Matt from Melbourne )

Thanks Naffa and cigarhut for being so cigar-beginner friendly. Most of all, thanks for the best prices and shipping deals anywhere!

Amazing Price, Quality Service

31/10/2012: ( Author: David from Sorrento )

Hey Nathan, thanks for the quality service and the amazing prices that you offer. I have received prompt replies to my questions and the packages have been received days after my purchase. Its pretty hard to find a place which sells 90+ rated cigars in Australia for a good price but Cigar Hut has provided. Looking forward to future business with you. Thanks

Great Price Great Service.

24/09/2012: ( Author: Rick from Bunbury )

Hi Guys, Just wanted to let you know how happy i am to have found your site. I have been ordering from another site for quite a while and had been getting the run-around so I jumped online to see what else was out there. When I first saw your pricing to be honest i thought the site may be a scam, as some of your prices are about half what I was paying. I placed my first order with high hopes and a little bit of trepidation. Within a couple of days my order was on my doorstep, not only was everything there it was all very well packaged, and I got a free gift to boot. I have now received my second order and will be placing a third shortly. I have already saved hundreds of dollars and I’m slowly working my way through your very well priced sample packs, finding new favourites i normally would not have found. Rick

Awesome Service

13/08/2012: ( Author: Allan Thomson from Jamisontown )

Very happy to find this site. The service is fantastic and Nathan is a real gentleman couldn't be more helpful. Price is the best I can find and Cigars where delivered 2 days after order placed wrapped in cardboard and bubble wrap. Now only question is what to buy next. Thanks Nathan.

TERRIFIC

11/08/2012: ( Author: Clint POWELL from PERTH )

A wide range of cigars and associated products to salivate over, on your stylish and easy to navigate website. Very competively priced cigars, allied to swift delivery. A extremely satifised customer, who will promote ' CIGAR HUT ' to family & friends.

Cigar Hut

09/08/2012: ( Author: Darron Muir from Geelong )

I have had half a dozen shipments now and i am so happy that i wont be going back to my original supplier. Since i have started i have put my brother and my friendss onto cigar hut. Keep up the great work. Please bring the cigar/luncheon event to Melbourne. Thankx Darron

 

09/08/2012: ( Author: Liam from Donvale, VIC )

Dear Cigar Hut, I do not know which impressed me more; the speed with which you dispatched my order, or the care you took to ensure that the cigar was not damaged during shipping. I will certainly be a regular customer from now on. Kind regards, Liam.

 

07/08/2012: ( Author: S. from Melbourne )

Cigar Hut.Number 1 for product and service.Thank-you Nathan.

Well run website, Well run company. Incomparable pricing

04/08/2012: ( Author: CanadOz from Sydney )

I have ordered from Nathan Several Times and have nothing but good things to say, he's providing a great range at great prices, and the service is absolutely second to none. Keep it up man.

Happy Customer

01/08/2012: ( Author: Michael Z from Johanna, VIC )

I ordered cigars of you recently and was amazed how quick they were delivered and they are beautiful to smoke. Thanks mate, doing a great job

Well Done

25/07/2012: ( Author: Gerry from Reservoir, VIC )

Thanks Nathan for the timely order, great selection and value. :)

Very Happy

12/07/2012: ( Author: Hugh from Mayfield, NSW )

Thanks for the speed and Fantastic quality Of the Cigars :) Recommending your Site to Others who like Good cigars! Thanks a lot, Hugh.

Cigar Hut Introduction

01/07/2012: ( Author: Robert from Sydney )

Just wanted to say a big thank you to the staff at Cigar Hut. Made and received my first order last week. Smoked cigars for a few years but new to starting my own collection. Bought a humidor and two types of Cohiba cigars. Needed some info about prepping my humidor. Staff at Cigar Hut supplied me with info and advice to do so. Very prompt service. Absolute quality products and prices. I will be a return customer for sure. Look forward to making my next order. AAA+ service. Thank you staff at Cigar Hut. Robert

Satisfied customer

30/06/2012: ( Author: Jin from Sydney )

Just received my order, there was a bit of a mix up with the delivery but received a call from proprietor and arranged an alternative delivery solution. Excellent customer service, fantastic products, extremely competitive prices. Definitely made a repeat customer out of me.

 

29/06/2012: ( Author: Ashley from Rockingham, WA )

Thank you so much again! The order has been received, and to top off your excellent customer service, you also threw in a cigar cutter. Best people. Enjoy your weekend!

 

28/06/2012: ( Author: Nathan from Ermington )

Thanks for handling my order so quickly. I'll be back.

Very Impressive

26/06/2012: ( Author: Scott C from Burnie, Tas )

WOW! Ordered one day- Delivered the next! I am impressed.

Best quality cigars

21/06/2012: ( Author: Steven from Richmond )

The quality of the cigars is the best I ever had.

Great site

14/06/2012: ( Author: jamie P from Launceston, TAS )

Hi, just received my cigars and just wanted to let you know that im very happy. I dont buy a whole lot of cigars but i can assure you of my return business. cheers

Happy Customer

14/06/2012: ( Author: Tony F from Gladstone QLD )

I have received my cigars today, I would like to say thank you for your prompt and efficient service. The cigars arrived undamaged, due to your detail in packing, I intend to make more purchases from Cigar Hut, after receiving such good service on my first order. Once again many thanks and all the best for your future in business. Kind regards, Tony F

Thank You

07/06/2012: ( Author: Rebecca from Newcastle )

Hi, Just received my delivery and wanted to say thank you for the cigar and holder that you threw in!! Very nice additional surprise. Thanks and speak to you again when I run out.. for my next order :)

Customer for life

05/06/2012: ( Author: Rid from NARRE WARREN SOUTH,VIC )

Hello, My order arrived this morning. Outstanding service again. Thank you! I found your post about cigar hut on the Cigars Australia forum. Once my membership is approved I'm going to post up there and give you a glowing report. You've got me as a customer for life. You've made my entry to the world of cigars far too easy. Well done mate. Cheers, Rid

Ari

04/06/2012: ( Author: Ari from west beach, SA )

As always thanks for the great service

Amazing

02/06/2012: ( Author: Jason S from Warriewood, NSW )

Nathan, Again you astound me with your dedication to your business and your customers. I am now going to place a large order and I really do appreciate what you have done for me. Cheers from your new regular, Jason S

Thank You

01/06/2012: ( Author: Aaron B from Osborne Park, WA )

Hello Cigar Hut team, I just received my latest order in the mail and just wanted to throw a big thank you your way for the free gifts. Your generosity has not gone unappreciated or unnoticed and I will continue to be a regular client. Sincerly, Aaron B

A big Thanks

24/05/2012: ( Author: Sibille from Brisbane )

Hello, They just arrived, and my, the aroma already wafts around my nose in the office. My husband will be very pleased. Thank you so much for the fast and efficient service. I appreciate this a lot in times, where the word service does no longer exists in the dictionary for many people. Have a wonderful weekend. Cheers, Sibille

Prompt Delivery

23/05/2012: ( Author: Myles from Pyrmont NSW )

Very prompt delivery ( dispatched and received today. ) All sticks carefully packed. Good prices too. +1 :)

Cigar Hut

22/05/2012: ( Author: Geoff from Melville, WA )

GOT ORDER TODAY THANK YOU FOR GREAT SERVICE !

Great Stuff

21/05/2012: ( Author: Greg from Mount Gambier )

Hey Guys, Love the cigars and the service, I'm telling my cigar loving friends..Great Work..A+ Cheers Greg

George

16/05/2012: ( Author: George from Melbourne )

Received the cigars today and just wanted to say thanks for the easy transaction. They look great and I can't wait to try one once they have aged a bit, Cheers

Keep it up

05/05/2012: ( Author: Nash from Toongabbie, NSW )

Many thanks to the fine crew at Cigar Hut for the prompt delivery, friendly service & great deals! Pls keep up the good work!

 

01/04/2012: ( Author: Alex K from Pennant Hills, NSW )

Sensational Service - Sensational Products - Very Happy Customer !

Thank You

22/03/2012: ( Author: Scott from Launceston )

HI, Just wanted to say what fantastic service. I received my cigar today and only ordered it yesterday afternoon. Totally unexpected as I have had some bad experiences lately (wish I had of know about your site sooner), I will be making sure I tell everyone about your site and service. Once again thank you for the VERY prompt service. Regards, Scott


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