10/06/20 Andrew L from Carlton NSW
Fantastic service. Instant messaged with a change after ordering and got a rapid no fuss response. Cigars turned up next day, perfectly packaged. Very happy (new) customer! Thanks
06/02/20 Tony S from Bundoora VIC
Ordered on Tuesday Afternoon, received Wednesday morning in a protective Box including Boveda to protect the Cigars. Thanks for the efficiency and professionalism, will definitely be recommending Cigar Hut to Family and Friends. Regards.
16/10/19 Peter E from Wynnum QLD
I came across Cigar Hut whilst researching Pipe Tobaccos. As their prices seemed quite reasonable, I tentatively placed an order with them. (I am always nervous placing online orders as so much can go wrong; from supply to delivery.) I placed the order Sunday afternoon, it was filled and posted Monday, and arrived as ordered Tuesday. (Discounted Express Post) Cigar Hut is clearly a switched-on operation that knows what it is doing, and values their customers. They now have another long term customer in me. Thank-you.
19/09/19 Michael W from Miles QLD
Cigar Hut is very organised and professional. Easy order and speedy delivery.
Highly recommend the service is top quality and so are the products.
14/08/19 Tim L from Rosanna VIC
The best find of my life! I've been paying obscenely high prices for my favourite cigars until I stumbled upon this magnificent company!
I get all of my cigars and accouterments from these guys and they have never failed me.
Always prompt service and delivery without any issue!
I cannot speak more highly of the crew at Cigar Hut!
31/05/2019 Michael C from Chermside QLD
First time ordering a cigar online, always had a bit of apprehension towards online orders. When my order arrived from Cigar Hut all my worries disappeared, I ordered on Monday and received the same week. My order was packaged perfectly, no harm was going to come to my order. Thank you Cigar Hut, will definitely continue to order!
12/02/2019 Ivan R from Strathfield NSW
I ordered a small humidor and five cigars on Monday night 11th and February and to my astonishment the order was delivered the following day at 2:30pm. A mere 14 hours later ! Absolutely amazing service. They even included a free cutter to boot. Well done Cigar Hut.
25/01/2019 Shaun Baker from Yamanto QLD
What can I say, the service from Naffa and team is second to none. Absolutely no compromise. I had an unusual request and it was never a hassle for one second. The delivery is super fast and the cigars were well packaged. They had clearly been stored well as they were ready to enjoy upon arrival. I will only shop with cigar hut from now on.
12/12/2018 Rory Gilleran from Yanchep WA
What amazing customer service? I had been waiting for stock to arrive, and instead of an email telling me the stock had arrived I received a phone call from Naffa to let me now the stock was available. Not the first time Naffa has followed up on orders. Customer service at its best!!!!
03/12/2018 Patrick from Rose Park SA
First time customer and can highly recommend after first purchase! Very happy with the friendly, professional service and super fast delivery. Thanks!
11/09/2018 Craig Evans from Callala Bay NSW
I placed an order on the Monday afternoon and it was delivered the next day before lunch. WHAT AMAZING SERVICE. That you, my order was exactly as it was advertised. This was my first order with Cigar Hut and definitely will not be my last. First Rate
29/08/2018 David Byers from Bathurst NSW
I have smoked cigars since 1981 (I was still in High School). Over the years I have seen incredible increases in taxes on tobacco and in recent years and great restrictions on cigars smokers in general. Because of this most Australian shops have an extremely limited range of cigars. However Cigar Hut is one online Australian Cigar Shop who is bucking this trend. Cigar Hut not only has by far and away the widest range of cigars available in Australia, they also have the very best prices one can get in here. I have never had a problem with them and their service to customers is second to none. Highly recommended!
28/07/2018 C Corry from Campbell's Creek VIC
A top-notch company. Very professional and very quick with postage. Their products reach you as producers intend - in the proper packaging from the country of origin. Tobacco products are always fresh and in excellent condition - highly recommended.
25/07/2018 Kelly T from Mudgee NSW
First time buyer and completely thrilled with the purchase. Prompt delivery and detailed packaging kept everything safe. So thank you for your exceptional service.
26/05/2018 Natalie Nunn from Briar Hill, VIC
amazing, prompt, next day delivery (i'm in melbourne) and most importantly, consistent. On 3 occasions i have ordered ( one of the times i ordered a full size counter top glass display Humidor) and it arrived the next day, complete, in one piece. I have used the other limited number of cigar online shops in Australia, the others are good, this one is the best (not just on price). Thank you Cigar Hut, i am planning my next purchase....Oh and the cigars are great too, packaged well and are fresh!!
29/03/2018 Jon H from Toowoon Bay NSW
Hi, just wanted to say thank you for your super fast delivery, quality packaging and fantastic products. Cheers, Jon
09/04/2017 Jonathan D from Torrensville SA
I've ordered from Cigar Hut three times in the past two months and all three occasions, the cigars arrived next day. The range offered (especially the Non-Cubans) is simply second to none. Their prices compared to other online store as amazing. Backed up by a service commitment that's not easy to find these days. Well done Cigar Hut.
27/02/2017 Terry D from Welshpool WA
You guys rock. Hands down best online prices in Australia (we're getting hammered here in WA). Cigars always packaged will and in mint condition. Take a bow Cigar Hut. Customer for life. Terry.
12/01/2017 Alex from Piara Waters, WA
Big thank you to the people at cigarhut.com.au. I got my order extremely quick and with ZERO hassles. Thanks again!
26/11/2016 Amos from Sydney
I have purchased cigars as gifts from cigar hut over the past 3 years, and have been impressed in every occasion. The cigars always arrive in a timely manner in a pragmatic but sturdy packaging, and the cigars themselves are always clearly well- humidified and ready to light up right away - Bravo
24/08/2016 Robin from Newcastle
Anyone reading these reviews, thinking about buying from these guys, you should definitely bookmark this site. Purchase was easy, great range, delivery was ridiculously fast and I spoke with Alan on the phone to ask a few questions and his customer service was exceptional. You'll be very happy that you shopped with these guys. I'll definitely be back. Thank you Alan (and team)
15/08/2016 Aaron from Langwarrin VIC
I love these Cigars, made my week to place the Oder Thursday morning online and Friday lunchtime they arrived at my front door.I will be a regular customer. Aaron, Langwarrin, Victoria
05/05/2016 Tim L from Balmain NSW
Cigars arrived in perfect condition and now have filled the humidor. Excellent service and excellent cigars. Recommended.
23/03/2016 Kirsten B from Wolumla NSW
I would like to thank the guys at Cigar Hut for their amazing service and top quality products. I have placed a number of orders and every time the package arrives within a matter of days and the cigars are in perfect condition. The owner goes above and beyond to ensure his customers are well looked after. I placed an order as Christmas gift and one of the items was out of stock. I received a call that same day and the staff went to great lengths to ensure they did not disclose to my husband who was calling so they would not ruin the surprise. My latest order was time sensitive and the owner followed up to ensure everything arrived before my husbands birthday. This is by far the best tobacconist online, they go above and beyond to provide great service and their product is always top quality. Thank you, we will be ordering from you again!
22/01/2016 John Mcveigh from NT
I have been ordering from Cigar Hut weekly for a few months now and every order has been processed and sent on the same day. They are amazingly professional, Awesome prices and great to deal with. I will never bother to look anywhere else for my cigars as i cant say enough about this place. Thank you so much for the hassle free service every week. Kind regards - John
13/1/2016: Amy from Brisbane
You came recommended from someone at work. My first experience was great, customer service a plus and order delivered the next day. Very happy customer.
16/12/2015 Roberto from Perth WA
I made my first order full of hesitation and trepidation believing that the prices offered are way too cheap. How wrong was I ? The order was delivered two days later in impeccable manner, well packed with a small Boveda pack. These guys know what they're doing. The best online cigar store in Australia. You have a customer for life. Take a bow.
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