Shipping & Return
Shipping Information
Our shipping rates are as follows: $9.95 Flat Rate - Australia Wide or Free Shipping for orders above $200
All orders are shipped within 2 working days via Parcel Post or Express Post. If you have not received an order within 10 days, please notify us by email at: orders@cigarhut.com.au
Bank Transfer is a payment option during Checkout Procedure. An automated email will be sent upon order completion with all the details.
Refund and Returns
Your satisfaction is our first priority at Cigar Hut. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
All cigars are inspected prior to shipping for damage or defects. Please note cigars should be stored at the correct temperature of 19C and 70% humidity.
We do not offer exchanges or refunds on change of mind or on the basis that the goods ordered were not to personal taste.
Returns Process
To return an item, please send an email to: orders@cigarhut.com.au
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
